Terms and Conditions
Oyu Foods Sdn Bhd partners with couriers like JNT Express /Posstore for shipping of your order. Shipping fee of your order will be displayed to you on our website.
Shipping rate within West Malaysia is RM10.
Shipping rate within East Malaysia is RM12.
Shipping rate within Singapore is RM15.
Please allow up to 3-5 working days (not including weekend or public holiday) for your parcels to be packed and delivered as we will be ensuring that the package is safe for delivery.
RETURN OR REFUND POLICY
We are committed to providing quality products to our customers. If you need to return/exchange your product, please review the information below.
Customers may return/exchange the items within 3 days in the following cases:
1)Different from product upon ordering ( wrong item delivered )
2)Damaged products upon receiving.
3) Near expiry( within 3months)
Terms for returns and exchanges:
-Item must be in items original purchase condition – packing must be unopened, unused, unmarked and not defaced in any manner.
-Shipping costs associated with the return of the product will not be covered by Mossarium Concept Design Sdn Bhd
Please send back the affected Product(s) to our business address:-
OYU FOOD SDH BHD
7, Jalan Makmur 2 Ulu Tiram
Johor Bahru, 81800 Malaysia
If you have any refund and return queries please contact our friendly customer service team on firstname.lastname@example.org We will always do our best to accommodate your concern as efficiently as possible.