Oyu Fish FAQs

Products & Operations

Most frequent questions and answers

Oyufish is a company based in Johor Bahru, Malaysia. We are the best snack food company that bring you addictive snacks! 

All Oyufish products are made in a facility that is free of any meat and alcohol. It is also a HACCP certified facility which means that we have a systematic preventative approach to food safety that is widely recognised worldwide.

Oyufish products are product by our parent company – Ntpodes Food Holdings Sdn Bhd, which is officially Jakim Halal certified. us!

Typical within 9 months to a year.

Our factory located at Johor Bahru, Johor, Malaysia.

At Oyufish, your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience.

You may contact us at oyufoods@gmail.com within 14 days from the date of purchase along with your order number and reason for refund. Requests thereafter will not be entertained.
Please allow up to 3 working days for our team to get in touch with you.


Most frequent questions and answers

You can buy your Oyufish Snacks online, or at a store near you!

We accept Mastercard, Visa, Debit Cards,  and online payment via our third party provider – eGHL.

We deliver to West Malaysia & East Malaysia

Our goal is to deliver within the below mentioned times:

  • West Malaysia: 3 – 7 business days
  • East Malaysia: 7 – 10 business days

You may contact us via our live chat (click icon in the bottom right corner of the screen) or email at oyufoods@gmail.com. Our hours are 9am – 5pm, Monday to Friday.

Terms & Conditions:

1. Refund & Exchange policy applies only to online purchases made through our website – oyufish.com
2. All SALE and promotional-priced items are non-refundable and non-exchangeable.